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Communications Training

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Communications Training

Course Background:

This course is designed to improve communication skills in the workplace and in an organizational setting.

Course Content:

  • Introduction
    • Importance of effective communication skills
    • Understanding the everyday barriers to communication
  • Dynamics of face-to-face communication
    • Body language and tone of voice
    • The power of words in communication
  • Developing good listening skills
    • Active listening
    • Being able to ask the right questions
    • Transmitting your message clearly and accurately
  • Assertiveness technique
    • Differences between aggressive, assertive, and passive behaviour
    • How to use the assertiveness technique
  • Behaviour Style Analysis
    • Amiable, Expressive, Analyst, Driver
    • Adapting your styles to interact better with others

Learning Outcomes:

Participants who successfully complete this module will:

  • Develop an awareness of the essential role played by communication in human interaction.
  • Acquire communication skills relevant to vocational and personal development.
  • Understand the communicative principles and practices involved in gathering and relaying information.
  • Explores the use of modern communication and information technology, and it’s application in personal and vocational life.

This Course is Designed For:

This course is designed for learners who wish to develop their skills with communication in human interaction and to acquire communication skills relevant to vocational and personal development.

Training Methodology:

This course is classroom-based or online.

  • Duaration of the Course
  • Participants
  • Certification
  • Google My Business Reviews
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1 day
Following successful completion you will receive a FETAC Level 5 Award in Communications.
Sarah Thomas
Training was well prepared and well presented. The course added value to my day to day. Thank you Samson Training and Kean specifically. I enjoyed your "funny but not funny" jokes :)
Bonnie Reidy
Excellent cCourse and well presented
Bonnie O'Connor
Even through a pandemic , samsung training met all our needs and requirements to get us over the finish line and qualify to first aid responders. A very interesting course that covered everything. would highly recommend
Elzbieta Filipowicz
I would like to say I found the course very interesting and really enjoyable. I want to commend Cheryl on how she presented the course. She went into great detail and I left the course very happy and I learned a lot.
Ciara Kenny
Excellent course and great communication throughout from team.
Conor McElvaney
Even through the Pandemic Chris and the team succeeded in delivering our manual handling instructors course - delighted !
Sarah Cummins
Positive: Quality
British Health
Modern, thorough and very well organised approach to training and certification. 5 Star service - thanks to Chris and his team
David Powell
Outstanding Training Company