Communications Training

Communications Training

Course Background:

This course is designed to improve communication skills in the workplace and in an organizational setting.

Course Content:

• Introduction
  • Importance of effective communication skills
  • Understanding the everyday barriers to communication
• Dynamics of face-to-face communication
  • Body language and tone of voice
  • The power of words in communication
• Developing good listening skills
  • Active listening
  • Being able to ask the right questions
  • Transmitting your message clearly and accurately
• Assertiveness technique
  • Differences between aggressive, assertive, and passive behaviour
  • How to use the assertiveness technique
• Behaviour Style Analysis
  • Amiable, Expressive, Analyst, Driver
  • Adapting your styles to interact better with others

Learning Outcomes:

Participants who successfully complete this module will:

• Develop an awareness of the essential role played by communication in human interaction.
• Acquire communication skills relevant to vocational and personal development.
• Understand the communicative principles and practices involved in gathering and relaying information.
• Explores the use of modern communication and information technology, and it’s application in personal and vocational life.

This Course is Designed For:

This course is designed for learners who wish to develop their skills with communication in human interaction and to acquire communication skills relevant to vocational and personal development.

Training Methodology:

This course is classroom-based or online.