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Conflict Management

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Conflict Management

Course Background:

This course is designed to address all issues relating to Conflict Management in the workplace.

Course Content:

This Course gives an overview of the various common types and causes of conflicts as well as the negative consequences businesses will encounter if they do not properly prevent or manage conflicts.

  • Introduction to Conflict Management
    • Understanding the nature of conflicts
    • Importance of conflict resolution skills
    • Common misconceptions about the conflict
  • Types of Conflict
    • Intrapersonal, interpersonal, and group conflicts
    • Task-related vs. relational conflicts
    • Cultural and organizational differences in conflict styles
  • Conflict Resolution Strategies – high level summary
    • Collaboration: Win-win solutions
    • Compromise: Balancing interests
    • Avoidance: When to avoid conflict
    • Accommodation: Yielding to others
    • Competing: Assertive approach
    • Mediation: Third-party intervention
  • Effective Communication in Conflict
    • Active listening skills
    • Constructive feedback
    • Managing emotions during conflict
  • Conflict Resolution Styles
    • Identifying personal conflict-handling styles
    • Adapting styles based on the situation
  • Conflict in Teams and Organizations
    • Group dynamics and conflict
    • Conflict resolution within teams
  • Emotional Intelligence and Conflict
    • Self-awareness and self-regulation
    • Empathy and understanding others’ perspectives
    • Managing emotions during conflict
  • Conflict Prevention and Proactive Strategies
    • Building positive relationships
    • Establishing clear expectations
    • Addressing potential sources of conflict early

Learning Outcomes:

By the end of this course, you will understand the various ways to deal with confrontations and ongoing conflicts, including forms of resolution such as mediation. Be capable of carrying out a conflict risk assessment and identifying conflict risks.

Training Methodology:

  • Online Webinar or Face to Face/ Onsite

Duration of the Course:

1 Day


Upon successful completion of this course, participants will receive a Conflict Management Certification.

  • Duaration of the Course
  • Participants
  • Certification
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Sarah Thomas
Training was well prepared and well presented. The course added value to my day to day. Thank you Samson Training and Kean specifically. I enjoyed your "funny but not funny" jokes :)
Bonnie Reidy
Excellent cCourse and well presented
Bonnie O'Connor
Even through a pandemic , samsung training met all our needs and requirements to get us over the finish line and qualify to first aid responders. A very interesting course that covered everything. would highly recommend
Elzbieta Filipowicz
I would like to say I found the course very interesting and really enjoyable. I want to commend Cheryl on how she presented the course. She went into great detail and I left the course very happy and I learned a lot.
Ciara Kenny
Excellent course and great communication throughout from team.
Conor McElvaney
Even through the Pandemic Chris and the team succeeded in delivering our manual handling instructors course - delighted !
Sarah Cummins
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British Health
Modern, thorough and very well organised approach to training and certification. 5 Star service - thanks to Chris and his team
David Powell
Outstanding Training Company