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Performance Management

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Performance Management

Course Background:

This course will develop the skills of individuals in an organization. Participants will improve their knowledge, maturity and ambitions using a facilitation process.

Course Content:

  • Introduction to performance management
  • The benefits of a good PM system for managers and employers
  • Considerations for the setting up of a performance management system
  • Setting department and individual SMART objectives based on the organizational objectives
  • Communications and soft skills development – assertiveness, active listening, feedback, influencing and negotiating skills.
  • Guidelines for the appraisal interview
  • Dealing with conflict
  • Dealing with various performance levels  and improving performance
  • Job analysis and job descriptions for an effective performance management system
  • Training to aid performance and the achievement of objectives
  • Training plan and training records

Learning Outcomes:

  • Upon successful completion of this course participants will gain the skill and knowledge to:
  • Understand their jobs and clarify their individual roles
  • Perform specific well defined tasks to carry out their role
  • Account better for their work reducing confusion within the team
  • Understand their organization that is constantly developing a culture in which employees participate as members of a team of strong individuals associated with customers and cost centers
  • Demonstrate total absolute flexibility serving customers that seek partnership relationships
  • Strive to have a reputation where customers are anxious to place more business with the company

This Course is Designed For:

All Staff but can be customized to certain groups of staff or employees at different levels within a particular organization

Training Methodology:

This course is classroom-based or online webinar; it is highly interactive with role-playing and practical exercises to reinforce understanding and learning.

Duration of the Course:

1 day


Upon successful completion of this course, participants will receive a certificate in performance management

  • Duaration of the Course
  • Participants
  • Certification
  • Google My Business Reviews
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Sarah Thomas
Training was well prepared and well presented. The course added value to my day to day. Thank you Samson Training and Kean specifically. I enjoyed your "funny but not funny" jokes :)
Bonnie Reidy
Excellent cCourse and well presented
Bonnie O'Connor
Even through a pandemic , samsung training met all our needs and requirements to get us over the finish line and qualify to first aid responders. A very interesting course that covered everything. would highly recommend
Elzbieta Filipowicz
I would like to say I found the course very interesting and really enjoyable. I want to commend Cheryl on how she presented the course. She went into great detail and I left the course very happy and I learned a lot.
Ciara Kenny
Excellent course and great communication throughout from team.
Conor McElvaney
Even through the Pandemic Chris and the team succeeded in delivering our manual handling instructors course - delighted !
Sarah Cummins
Positive: Quality
British Health
Modern, thorough and very well organised approach to training and certification. 5 Star service - thanks to Chris and his team
David Powell
Outstanding Training Company