Performance Management

Performance Management

Course Background:

This course will develop the skills of individuals in an organization. Participants will improve their knowledge, maturity and ambitions using a facilitation process.

Course Content:

• Introduction to performance management
• The benefits of a good PM system for managers and employers
• Considerations for the setting up of a performance management system
• Setting department and individual SMART objectives based on the organizational objectives
• Communications and soft skills development – assertiveness, active listening, feedback, influencing and negotiating skills.
• Guidelines for the appraisal interview
• Dealing with conflict
• Dealing with various performance levels  and improving performance
• Job analysis and job descriptions for an effective performance management system
• Training to aid performance and the achievement of objectives
• Training plan and training records

Learning Outcomes:

• Upon successful completion of this course participants will gain the skill and knowledge to:
• Understand their jobs and clarify their individual roles
• Perform specific well defined tasks to carry out their role
• Account better for their work reducing confusion within the team
• Understand their organization that is constantly developing a culture in which employees participate as members of a team of strong individuals associated with customers and cost centers
• Demonstrate total absolute flexibility serving customers that seek partnership relationships
• Strive to have a reputation where customers are anxious to place more business with the company

This Course is Designed For:

All Staff but can be customized to certain groups of staff or employees at different levels within a particular organization

Training Methodology:

This course is classroom-based or online webinar; it is highly interactive with role-playing and practical exercises to reinforce understanding and learning.

Duration of the Course:

1 day

Certification:

Upon successful completion of this course, participants will receive a certificate in performance management