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Elevating Hospitality Management Skills

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Elevating Hospitality Management Skills


Course Background: In the ever-evolving hospitality industry, mastering management skills is essential for delivering exceptional guest experiences and ensuring operational success. The “Elevating Hospitality Management Skills” course is designed to equip hospitality professionals with the knowledge and expertise needed to navigate the challenges and opportunities within the industry. Over the course, we will look into key areas of hospitality management, fostering a comprehensive understanding of strategic leadership, guest service excellence, and effective operational management.

Course Outline:

Module 1: Foundations of Strategic Hospitality Management

  • Overview of Modern Hospitality Management
  • Aligning Hospitality Objectives with Business Strategy
  • Analysing External Trends and Industry Influences

Module 2: Guest Service Excellence and Operational Efficiency

  • Service Excellence Best Practices
  • Operational Efficiency and Resource Management

Module 3: Leadership in Dynamic Hospitality Environments

  • Leadership Styles in Hospitality Management
  • Crisis Management and Problem Solving
  • Strategic Decision-Making for Hospitality Leaders

Course Outcome: Upon completion of this course, participants will:

  • Gain an understanding of modern hospitality management principles.
  • Develop strategies for aligning hospitality goals with overarching business objectives.
  • Acquire skills for delivering exceptional guest service and optimizing operational efficiency.
  • Enhance leadership capabilities in dynamic and challenging hospitality environments.
  • Foster a strategic mindset for effective decision-making in hospitality management.

Who Should Attend: Hospitality Managers, Front-of-House Managers, Operations Managers, and other professionals aspiring to enhance their hospitality management skills.

Duration: 1 Day

Structure: Online or Onsite/ At the Client’s Premises

  • Duaration of the Course
  • Participants
  • Certification
  • Google My Business Reviews
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1 Day
Sarah Thomas
Training was well prepared and well presented. The course added value to my day to day. Thank you Samson Training and Kean specifically. I enjoyed your "funny but not funny" jokes :)
Bonnie Reidy
Excellent cCourse and well presented
Bonnie O'Connor
Even through a pandemic , samsung training met all our needs and requirements to get us over the finish line and qualify to first aid responders. A very interesting course that covered everything. would highly recommend
Elzbieta Filipowicz
I would like to say I found the course very interesting and really enjoyable. I want to commend Cheryl on how she presented the course. She went into great detail and I left the course very happy and I learned a lot.
Ciara Kenny
Excellent course and great communication throughout from team.
Conor McElvaney
Even through the Pandemic Chris and the team succeeded in delivering our manual handling instructors course - delighted !
Sarah Cummins
Positive: Quality
British Health
Modern, thorough and very well organised approach to training and certification. 5 Star service - thanks to Chris and his team
David Powell
Outstanding Training Company